1.     How do I pay for my order?

EXCARD uses a prepaid system whereby you need to deposit at least RM200 into your EXCARD Member Online Account as your cash advance to begin with. Each time you make an order, payment for it will be deducted from the cash advance in your account. You must have sufficient funds in your account to pay for your order. You may top-up/reload your account anytime. (See #3 for recommended reload amount)

2. How do I reload my cash advance

There are 2 ways to reload your cash advance into your EXCARD account:
 

i) Telegraphic Transfer (TT): Send the money due by asking for a Telegraphic Transfer from your bank to be made to our correspondent bank. Telegraphic Transfers can be sent in most currencies. The money should normally be credited into our account within 3 days. Please fax your reload receipt and the copy of your TT receipt to us for proof (Fax: 604-4422650). EXCARD will credit your cash advance in your Member Online Account once payment is received

Please address all TT reloads/payments to:

Beneficiary: Excard Corporation Sdn. Bhd.

Bank: Malayan Banking Berhad

Acc#: MBB 5-02054-21723-1

Bank Add: G27, Ground Floor, Central Square, Jalan Kampong Baru, 08000 Sungai Petani.

Swift Code: MBBEMYKLXXX
 

ii) Credit Card: Pay online using VISA or Mastercard through our appointed money transfer gateway  NETBUILDER (www.netbuilder.com.my). Please note there will be a 2% transfer fee for each reload/payment made by credit card. Upon choosing your reload amount in the Reload Account page, a copy of your transaction will be emailed to us. However EXCARD will only credit your cash advance in your Member Online Account once payment is approved by NETBUILDER.
 

3.    What are the currencies supported by NETBUILDER?

Currently, all transactions done on NETBUILDER must be in Ringgit Malaysia (RM). All payments will be automatically converted during the payment process linking to our money transfer gateway according to current exchange rates.

4. What is the recommended amount to reload into My EXCARD Account?

You may choose to deposit any of the amounts set in your EXCARD Account 'Reload Account' page. The minimum amount for Telegraphic Transfer is RM200 (≈S$84). Online Credit Card reload requires a minimum cash advance of RM300 (≈S$126).

5.  What is the mode of payment?

See #1 and #2 for payment method.

6.     What is the purpose of cash advance?

Cash Advance serves as advance payment for your future orders. (Refer to #1 and #2 for mode of payment and #3 for recommended reload amount.) Each time you make an order, payment for it will be deducted from the cash advance in your account. You can reload your account whenever necessary.

7. Will I get an official receipt for my order? And how will I get it?

You will be issued a receipt for every order you make. It will be sent to you along with your goods. You can also trace and print your order and statement of account by accessing your Member Online Account.

8.     Will EXCARD invoice my customers?

EXCARD only deals directly with EXCARD Members. As such, we will only issue invoices to you - not your customers.

9.     How do I report a billing error to EXCARD?

Just send us an email reporting the error. Describe the problem to us and we will get back to you as soon as possible.