1.     Do you offer artwork design services?

No. You have to create your own design and we will do the printing.

2.     Does EXCARD provide artwork proof checking services?

No. You have to confirm the final artwork with your customer before sending it to us for printing.

3.     How can I learn about EXCARD's artwork specifications?

You can download our Artwork Specifications:

For Business card, click here. (zipped file)

For Pre-Inked Stamp, click here. (zipped file)

4.     What file format should I use to save my artwork?

For Business Card, please save your artwork in Adobe Acrobat Document (PDF), TIFF or JPEG.

For Pre-inked Stamp we recommend PDF format only. 

You can get more information by downloading our Artwork Specification. (Refer to #3)

5.     How do I send my artwork?

For now, all artwork files (below 20mb) can be sent to us online. Follow the artwork specifications and you can easily upload your file.

1) Go to the Member Online Account panel, click the ‘Place Order’ button, choose product and enter the appropriate specifications.

2)Click the ‘Browse’ button(s) to find your file(s), and click 'Add to shopping cart' (your files will automatically be attached). You will then be directed to the Shopping Cart menu where you'll see the list of your order(s).

3)To confirm your order, click the submit button. If your wish to cancel or make a change, click the delete button.

For artworks that exceed 20mb, we recommend saving your file(s) on CD and sending it to us via courier service. Just select the appropriate specifications. Also, make sure that you select the "BIG FILE SIZE?" button. Print out your order statement in Shopping Cart and send it along with your CD to us. We will notify you when your CD reaches us, or if there is any problem pertaining to your artwork.    

6.     What will happen to my order if my artwork does not meet EXCARD artwork specifications?

You will be notified of the errors and will need to resend the corrected artwork to us via email, or by courier on a CD for anything exceeding 20mb. If we do not hear from you, or receive your corrected artwork within 7 working days, your order will be cancelled and payment forfeited.

Time Frame for resend files:

            
For 2nd batch orders, the delivery will require 1 additional working day.
For 2nd batch orders, Members need to resend artwork through email before 5.00pm in the same day after being notified. Otherwise the delivery date will be extended.

7.     Can I change my design after submitting it?

No. Please check your artwork thoroughly before submitting it for printing.

8.     Can I order my cards in sizes other then what's stated?

No. We only print Business Cards in the standard 86mm x 52mm size.

9.     Will the colour of my printed product match 100% to the original colour of my artwork?

No. It is a known fact within the printing industry that 100% process colour accuracy is not presently possible with the current print technology. Therefore, even if a printing company were to employ highly experienced personnel including the latest press technology, the outcome of colour of the printed product will always differ from the original artwork. The level of difference however is subject from printing company to printing company.

Other factors that may cause colour deviation:

i)                    Paper Stock – the quality of paper, its surface and brightness can affect exact outcome of printing colours.

ii)                  Humidity Levels – damp weather can cause saturation of ink colours.

iii)                 Make of Press Machines – different press machines produce different colour results.

iv)                Monitor Displays and Colour Settings – unmatching calibration of monitor colour or colour settings (RGB, CMYK) can misrepresent final colour of output.   

EXCARD uses international colour measurement standards (densitor) and has a process colour combination tolerance of ± 0.10 density. While we do not guarantee 100% colour match of your artwork or reprints, we endeavour to minimize colour deviation in output by applying DeltaE 8 (a printing standard to measure CMYK colour combination consistency). To ensure DeltaE 8 standards are met in all our products, our QA department utilizes X-Rite Densitometer colour measurement equipment. We are one of the few printers in Malaysia that are equipped with this state-of-the-art machine.

Members are also advised to make provisions for the discrepancy in quality between artwork that is printed using a laser or ink jet printer, and artwork printed using commercial offset press.

10.  Can I use EXCARD to print anything I want on my Business Cards?

Yes you can, as long as what you print on does not conflict with the printing and publication law of Malaysia and the country of origin of the order. EXCARD will not print jobs that contain offensive literature or images. This includes information that are politically, religiously or racially, sensitive. EXCARD will not be responsible for any infringement of artwork content.